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Trust Ecommerce EuropeYour security since 2008 Terms & ConditionsTerms and conditions for Watchandjewelry.shop, operated by Houmann Luxury ApS, Ægirsvej 12, 3600 Frederikssund, Denmark (VAT DK43277774). E-mail: sales@watchandjewelry.shop · Phone: +45 32 12 25 51. Products shown in the web shop are not a binding offer but an invitation to place an order. A binding contract is formed when you receive our order confirmation. Contents
1. OrderingAfter placing an order on Watchandjewelry.shop, you will automatically receive an e-mail listing the items you ordered. This is only an acknowledgement that we have received your order and does not yet constitute a binding contract. A binding contract of sale is formed only when you receive an order confirmation by e-mail. Until then we may cancel the order in whole or in part, e.g. due to price or text errors or if an item is sold out. In that case you will be informed by e-mail straight away. We normally confirm your order within 24 hours. Items in stock are often shipped directly. When your parcel is shipped you receive an e-mail with a tracking number, and the invoice is sent by e-mail. If you cannot find our e-mails, please check your spam folder. Items cannot be added to an order that has already been placed, but you can note in the comment field of a new order that it should be shipped together with your previous order (state the order number). 2. PricesAll prices on Watchandjewelry.shop are shown in euro (EUR) including VAT. VAT is charged according to the applicable rules for deliveries within the EU. Customers outside the EU are responsible for any local duties, import taxes or fees in the destination country. During promotions, only a specific size, length or colour may be reduced. If you exchange for another variant, the regular price of the new variant applies. 3. Price guaranteeIf you find exactly the same item cheaper at another European retailer subject to the same VAT, customs and consumer protection rules, we will match the price and give you an extra 5% discount on the difference. The item must be identical in design, manufacturer, quality, size and material. The price guarantee does not cover opening offers, limited quantities, clearance sales or offers requiring membership or a specific payment method. It applies for up to 8 days after purchase – just send us a link or screenshot. 4. SecurityWatchandjewelry.shop uses SSL encryption, which protects your data while it is transferred between your browser and the payment server. We never have access to your full card details. 5. PaymentYou can pay with Visa, Mastercard and other common international payment cards, Apple Pay, Google Pay, PayPal or bank transfer. We do not charge card fees. For card payments the amount is first reserved and charged when the item is shipped. We can never charge more than the amount you approved. Bank transfers are not covered by the chargeback protection that applies to card payments. PayPal's terms also apply when paying with PayPal. Any attempt at card fraud will be reported to the police. 6. Delivery and shippingWe ship your order with GLS to a parcel shop near you, which you choose at checkout. Home delivery is currently not available. Shipping is free to a parcel shop for orders from 135 EUR; for smaller orders and other countries, the shipping cost is shown at checkout before you complete your order. At busy times GLS may deliver to a nearby alternative parcel shop. Collection from our office in Denmark is possible by appointment. 7. Delivery timesThe expected delivery time is shown for each item. We aim to ship all in-stock items on the day the order is received. Typical delivery times after hand-over to the carrier: Denmark 1–3 working days, rest of the EU 3–6 working days. 8. ExchangesYou have at least 100 days from the date of purchase to exchange an item – 365 days for members of our customer club. E-mail sales@watchandjewelry.shop with your order number and the item you want, or use our returns portal (in Danish), and send the item to the address below. You pay for the return shipping; shipping of the new item is free. If the new item costs more you pay the difference; if it costs less we refund the difference. If the same item is exchanged several times, we may charge shipping for each further exchange. Read more under Exchange. 9. Right of withdrawal and returnsAs a consumer you have a 14-day statutory right of withdrawal. At Watchandjewelry.shop you also have a voluntary, extended return period of 100 days (365 days for customer club members) from the day you, or a third party named by you, received the last item. If it is a gift, you can enter the hand-over date in the comment field. To withdraw, you must inform us clearly, e.g. by e-mail to sales@watchandjewelry.shop. You may use the model withdrawal form below. Simply refusing to accept the parcel does not count as withdrawal. After notifying us, you have 14 days to send the item back. You bear the direct cost of returning it. We will refund all payments received from you, including the cost of the cheapest standard delivery, no later than 14 days after receiving your notice, using the same payment method you used. We may withhold the refund until we have received the item back or you have supplied proof of having sent it. The right of withdrawal does not apply to personalised or made-to-order items, e.g. with engraving. You are liable for any loss in value resulting from handling the item beyond what is necessary to establish its nature, characteristics and functioning. Please return the item in its original packaging. Return address: Houmann Luxury ApS We only accept parcels sent directly to the address above. Read more under Returns. 10. Complaints and legal guaranteeAll items come with a 24-month legal guarantee. For defects present at delivery you can, depending on the case, have the item repaired or replaced, or receive a price reduction or a refund. The guarantee does not cover faults caused by incorrect use, overloading or external damage. Please report a defect within a reasonable time after discovering it. Always contact customer service before sending a faulty item – we will send you a return label and a complaint form so that the return is free for you. We may have the manufacturer, importer or our own watchmaker/goldsmith inspect the item at our expense. Read more under Complaints. 11. E-mærketThrough its Danish web shop Guldsmykket.dk, Houmann Luxury ApS has been certified with the Danish e-commerce trustmark e-mærket since 2008 and follows the Ecommerce Europe Trustmark. 12. Authenticity guaranteeYou always receive genuine branded goods. Denmark has some of the world's strictest rules for trading in precious metals – gold, silver and platinum are checked by FORCE Technology on behalf of the Danish state. Gemstones above a certain size are certified by diamond graders. Watches are sourced directly from the manufacturer or authorised distributors and come with the manufacturer's original warranty. 13. NewsletterIf you sign up for our newsletter, you will receive around 8–10 e-mails a year about new arrivals and offers. You can unsubscribe at any time via the link in the newsletter. Your e-mail address is never shared with third parties. 14. Company information Watchandjewelry.shop is owned by Houmann Luxury ApS 15. Cookies and privacyWe use cookies for statistics and to improve the web shop, and we do not collect personal data about your browsing without your consent. You can delete or block cookies in your browser at any time. When you place an order, we process the personal data needed to fulfil the contract and deliver the item (name, address, e-mail, phone) in accordance with the GDPR. The data controller is Finn Koch-Houmann. Data is stored securely and in line with statutory retention periods (e.g. 5 years under the Danish Bookkeeping Act). You have the right to access, rectification, restriction and erasure – contact sales@watchandjewelry.shop. 16. Complaints and disputesIf you have a complaint, please contact us first at sales@watchandjewelry.shop – we can almost always find a solution. If we cannot agree, you can contact the Danish Consumer Complaints Board (Forbrugerklagenævnet) or the European Consumer Centre in your country. Model withdrawal form(Complete and return this form only if you wish to withdraw from the contract.) To: Houmann Luxury ApS / Watchandjewelry.shop, Ægirsvej 12, 3600 Frederikssund, Denmark – sales@watchandjewelry.shop I hereby give notice that I withdraw from my contract for the sale of the following goods: ______________________ Ordered on: ____________ / Received on: ____________ Name: ______________________ These terms were last updated on 9 November 2026. |
