Returns and right of withdrawal

We want you to be 100% happy. If you change your mind, you can return the item and get your money back.

• 100 days to return unused items (365 days for members of our customer club)
• 14 days statutory right of withdrawal under EU rules – not affected by our extended return policy
• 24 months legal guarantee on defects – see Complaints

How to return – 3 steps

1. Let us know: Use our returns portal (in Danish) or e-mail sales@watchandjewelry.shop with your order number and the items you are returning.
2. Pack and send: Pack the item securely, ideally in its original packaging, and send it at your own cost to the address below. Use a tracked service and keep the receipt until we have confirmed receipt.
3. Money back: We process returns within 2–5 working days and refund to the payment method you used – no later than 14 days after we receive your notice of withdrawal.

Return conditions

• The item must be unused and in the same condition as when you received it, with original packaging, tags and certificates.
• You pay for the return shipping.
• The right of withdrawal does not apply to personalised or made-to-order items, e.g. with engraving.
• We only accept parcels sent directly to our address – not to a parcel shop and not cash on delivery.
• If the item is a gift, you can enter the hand-over date in the comment field when ordering – the 100 days then run from that date.

Return address

Houmann Luxury ApS
Attn: Returns + your order number
Ægirsvej 12
3600 Frederikssund
Denmark

See our exchange page if you would rather swap for another size or item.

More information

• Terms & Conditions
• Exchange
• Complaints
• Contact
• About us