Exchange

Not quite right? You can exchange for another size, colour or a completely different item. You have at least 100 days from purchase – or 365 days if you are a member of our customer club.

How to exchange – 3 steps

1. Tell us: Use our returns portal or e-mail sales@watchandjewelry.shop with your order number, the item you are sending back and what you would like instead.
2. Pack and send: Pack the item carefully in its original packaging and send it to our address in Denmark. You pay for the return shipping. We recommend a tracked and insured service – please keep the receipt.
3. We send the new item: As soon as we receive your return, we send the new item. Shipping of the new item is free.

Returns portal

You can register an exchange or return in our returns portal:
Go to the returns portal

Please note: the returns portal is on Urogsmykker.dk and is in Danish. You are always welcome to e-mail us at sales@watchandjewelry.shop instead – in English.

Good to know

• The item must be unused and returned in the same condition as you received it, with original packaging, tags, certificates and warranty cards.
• If the new item costs more, you pay the difference before we ship. If it costs less, we refund the difference.
• Personalised or made-to-order items, e.g. with engraving, cannot be exchanged.
• If the same item is exchanged several times, we may charge shipping for each further exchange.

Return address

Houmann Luxury ApS
Attn: Exchange + your order number
Ægirsvej 12
3600 Frederikssund
Denmark

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